Support
Cancellation Policy
Learn about our cancellation policies and refund procedures.
At Baithaka Ghar, we understand that plans can change. Our cancellation policy is designed to be fair to both guests and hosts. The specific cancellation terms for each property are clearly displayed on the property listing page before you book.
Cancellation Types
We offer three standard cancellation policies. The applicable policy for your booking will be clearly indicated during the booking process:
| Policy Type | Conditions | Refund |
|---|---|---|
| Flexible | Cancelled at least 24 hours before check-in | Full refund |
| Moderate | Cancelled at least 5 days before check-in | Full refund |
| Strict | Cancelled at least 7 days before check-in | 50% refund |
How to Cancel a Booking
- Log in to your Baithaka Ghar account
- Navigate to "My Bookings" in your account dashboard
- Find the booking you wish to cancel
- Click the "Cancel Booking" button
- Follow the prompts to complete the cancellation
After your cancellation is processed, you'll receive an email confirmation with details about any applicable refund. Refunds are typically processed within 5-7 business days, depending on your payment method.
Extenuating Circumstances
In certain exceptional situations, we may be able to offer a more flexible cancellation option. These include:
- Unexpected serious illness or injury
- Death of a traveler, host, or immediate family member
- Natural disasters or severe weather events
- Government-issued travel restrictions or emergencies
- Significant property damage or maintenance issues
If you believe your situation qualifies for consideration under our extenuating circumstances policy, please contact our customer support team as soon as possible with relevant documentation.
Need Further Assistance?
If you have any questions about our cancellation policy or need help cancelling a reservation, please don't hesitate to contact our support team at support@baithakaghar.com or call +91 9356547176 or +91 9936712614.